Learn more about how you can have stronger, healthier hair.
1.1 Access and use by you of this website constitutes your acceptance of these terms and conditions. This takes effect from the date on which you first use this website.
1.2 These terms and conditions apply to any user of this website whether they are a visitor, Customer or otherwise. If you do not accept these terms and conditions then you must refrain from using this website.
1.3 These terms and conditions may change or be updated from time to time. It remains the responsibility of the user to access and check these terms and conditions whenever the user accesses the website. The latest version of these terms and conditions at the time of use will govern the user of the website.
2.1 “Clive Hair Clinics” means Clive Hair Clinics Ltd incorporated in New Zealand (9429040454818), or any agents or employees thereof;
2.2 “Customer” means any person purchasing products and services from Clive Hair Clinics or; any person acting on behalf of and with the authority of the “customer”.
2.3 “Products” means all Products of the general description available on this website.
2.4 “Products and Services” means all Products, goods, services and advice provided by Clive Hair Clinics to the customer and includes without limitation all hair and scalp treatments and supply of associated products and all charges for time and attendances, hire charges, insurance charges, or any fee or charge associated with the supply of Products and Services by Clive Hair Clinics to the customer.
3. Price and Payment
3.1 Clive Hair Clinics accepts credit card or payment online via our secure server. If a customer wish to pay by direct credit please contact us directly to make arrangements. While direct credit is an option available for payment Clive Hair Clinics does not accept any responsibility for a customer crediting money to an incorrect bank account where the correct number was provided to the customer by Clive Hair Clinics.
3.2 Any expenses, disbursements and legal costs incurred by Clive Hair Clinics in the enforcement of any rights contained in these Terms and Conditions shall be paid by the user of the website or customer, including any reasonable solicitor’s fees or debt collection agency fees.
4.1 Clive Hair Clinics collects personal information from users and customers when they visit this website. This may include (without limitation) information such as registration details and profiling, particulars of use, regularity of access, and the content viewed. Users agree to allow Clive Hair Clinics the right to use any personal information collected in order to assist it to provide better services to its customers and other users.
4.2 Clive Hair Clinics will not sell or knowingly allow third parties to access the personal information of a user without the consent of the user. Despite this Clive Hair Clinics reserves the right to release other personal information where we believe (acting on honest belief) release is required to:
4.2.1 Comply with the law (either at the direction of a court or by a person exercising some statutory authority);
4.2.2 Enforce these terms and conditions;
4.2.3 Protect any intellectual property rights of Clive Hair Clinics, customers, users or other third parties; or
4.2.4 Meet requests by any domestic or international authority (whether or not exercising statutory authority) where in the opinion of Clive Hair Clinics disclosure is desirable to maintain the integrity of Clive Hair Clinics and/or its website.
In this instance Clive Hair Clinics will advise a customer or user if information has been released (but not necessarily the details of the information released) provided that such disclosure will not attract any liability to Clive Hair Clinics.
5. Intellectual Property
5.1 All copyright, trademarks, designs, patents and other intellectual property rights (registered and unregistered) in and on this website and all content located on the website shall remain vested in Clive Hair Clinics.
5.2 You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use the content on this website in any way except for your own personal, non-commercial use unless otherwise agreed in writing with Clive Hair Clinics.
5.3 Nothing contained in these terms shall be construed as conferring you any licence or right to use any trade mark, design right or copyright of Clive Hair Clinics or any other third party.
6.1 Except as otherwise provided by statute Clive Hair Clinics will not be liable for:
6.1.1 Any loss or damage of any kind whatsoever whether suffered or incurred by the customer or another person whether such loss or damage arises directly or indirectly from goods or services or advice provided by Clive Hair Clinics to the customer and without limiting the generality of the foregoing of this clause Clive Hair Clinics shall not be liable for any consequential loss or damage of any kind including without limitation financial loss; and
6.1.2 Except as provided in these terms and conditions Clive Hair Clinics shall not be liable in contract, or in tort, or otherwise for any loss, damage, or injury beyond the value of the Products or Services provided by Clive Hair Clinics to the Customer;
6.1.3 The Customer shall indemnify Clive Hair Clinics against all claims of any kind whatsoever however caused or arising and without limiting the generality of the foregoing of this clause whether caused or arising as a result of the negligence of Clive Hair Clinics or otherwise, brought by any person in connection with any matter, act, omission or error by Clive Hair Clinics its agents or employees in connection with the Products or Services.
7.1 Apart from any warranties implied by the Consumer Guarantees Act 1993 (NZ) all other warranties expressed or implied and whether arising by virtue of statute or otherwise are hereby excluded.
7.2 Clive Hair Clinics does not provide any warranty that the goods are fit and suitable for the purpose for which they are required by the customer and shall not be liable if they are not.
7.3 Without limiting the generality of 7.1 new Products are warranted free from defective workmanship and material for a period of one year from delivery provided that such parts are correctly sorted and used however no warranty shall exceed that given by the manufacturer to the Customer at the time of purchase.
8. Dispute Resolution
8.1 A user of this website and/or customer will not commence any court or arbitration proceedings relating to a question, difference or dispute relating to these terms and conditions (“Dispute”) unless they have first complied with this dispute resolution section.
8.2 Where any Dispute arises a representative of Clive Hair Clinics and the user/customer will attempt to negotiate in good faith a resolution to the Dispute.
8.3 Where the representatives are unable to resolve the Dispute within seven days of initiating negotiations, the Dispute will be dealt with in accordance with the Consumer Guarantees Act (NZ) and the Fair Trading Act (NZ).
9. Returns Policy
9.1 Exchange or refund
If you wish to return a product as you have changed your mind we will happily exchange or refund providing:
9.1.1 You have proof of purchase; and
9.1.2 You purchased the product in the last 28 days; and
9.1.3 The product has not been used or opened.
9.2 Faulty Returns
Clive Hair Clinics will always provide product returns and offer an exchange, discount, voucher, refund or repair where the product:
9.2.1 Is faulty or not to our high quality standards through no fault of the Customer;
9.2.2 Is not fit for its intended purpose; or
9.2.3 Does not match the sample or description.
9.2.4 We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount, voucher or refund.
9.3 Online Returns
Returns and exchanges of online purchases can be made via mail or at one of our clinics within 28 days of purchase providing the customer has the original purchase receipt.
9.3.1. Return via Mail. Please return to:
PO Box 6692
9.3.2 If you have any questions about our returns policy please contact us at firstname.lastname@example.org
10.1 Clive Hair Clinics shall not be liable for delay or failure to perform its obligations if the cause of the delay or failure is beyond its control.
10.4 All users of this website who become Customers of Clive Hair Clinics will also be subject to the terms and conditions of trade under which Clive Hair Clinics operates.